Question 1: Are you a trading company or manufacturer?
Answer: We are a professional manufacturer with our production plant located in Zhongshan City, which is close to the Canton Fair in the south of China. Welcome to visit us at any time when you travel to China.
Question 2: Can you do customization for the products?
Answer: Yes we can, we can do customization according to customer requirements, e.g., we can print your logo/brand name on the products and packing cartoons, we are also providing OEM/ODM services to some customers.
Question 3: What's your production capacity?
Answer: We have 2 automated production lines, with a monthly capacity of 25,000 to 30,000 pcs at normal situation. We can be flexible to double the capacity if needed.
Question 4: How does your factory do regarding quality control?
Answer: We implemented strict quality management procedures in our plant, and quality check for incoming materials, finished goods are all in place to ensure only quality products will be shipped out to our customers.
Question 5: Can you provide us a free sample?
Answer: No, we charge customers for samples, but the sample cost will be returned to customer after mass order is placed to us with payment done.
Question 6: What are your payment terms?
Answer: We accept 30% advance payment, and 70% balance paid before shipment.
Question 7: What's your delivery lead time?
Answer: It depends on the order quantity, in general, for regular orders, it will be 20-30 days after sample approval and order confirmation.
Question 8: What's your after-sales service?
Answer: We provide 2 years warranty for our products with free spare parts support.